Frequently Asked Questions

How do I place an order?

Browse our Shop page, pick the product you want, and tap "Order via WhatsApp" on the product page. This sends us a pre-filled message with the product name and price — we'll take it from there.

Do you deliver nationwide?

Yes, we deliver across Nigeria. Delivery cost and timing depend on your location — we'll confirm this with you directly once you place an order via WhatsApp.

What payment methods do you accept?

We accept bank transfer. Payment details are shared once your order is confirmed via WhatsApp.

What if my item arrives damaged?

If your order arrives damaged, message us on WhatsApp with a photo/video as soon as you receive it. We'll sort out a replacement or compensation depending on the situation.

Can I return a product if I change my mind?

Since our products are personal-care and styling items, we don't accept returns for change of mind. If there's a genuine fault or damage, reach out to us directly and we'll resolve it fairly.

Do you offer wholesale pricing?

Yes. Check our Wholesale page for minimum order quantities, and message us on WhatsApp for pricing on bulk orders.

Where are you based?

We're based in Anambra State, Nigeria, and CAC registered as Mr ICE Ventures.